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| Contact: Jon Sorensen (518) 473-9472 | For Immediate Release: July 30, 2007 |
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CPB Calls on Apple to Amend Policies Regarding iPhone ServiceAmongst all the gadgets, it's still a cell phone that's expensive to fix |
| The Apple Corp. should revamp its customer service policies to make it
easier and less expensive for consumers to repair an iPhone, the New York State
Consumer Protection Board said today. In a letter to Apple CEO Steve Jobs, CPB Chairperson and Executive Director Mindy A. Bockstein said consumers should not have to pay a $79 fee to replace the battery in an iPhone. One solution, she said, would be a redesign to allow a consumer to replace the battery instead of sending it away for a new power supply. The CPB is also objecting to the $29 fee that is charged for a temporary replacement phone, as well as the 14-day trial period offered by Apple. The AT&T telephone service that comes with the iPhone carries a 30-day grace period, in which a customer can cancel without penalty. Apple should also drop the 10 percent restocking fee charged when someone returns an iPhone. "Finally we ask that Apple review its practices in disclosing contract terms and conditions, warranties and return policies," said Chairperson Bockstein. In Apple stores and online, these disclosures should be more prominent and conspicuously displayed. "A high-end cell phone shouldn't have to have low-end customer service," said Chairperson Bockstein. |